What TNT supports
No API credentials required (uses Pack to the Future partner account)
Automatic skid and pallet handling based on weight
Weight-based residential surcharges
Tailgate / tail-lift delivery options
Depot collect (where available)
Pack to the Future's AI Address validation to automate residential address detection
How TNT Pricing Works
TNT pricing is made up of several components. Pack to the Future calculates these automatically based on your shipment details.
1. Base Shipping Rate
The base rate depends on:
Weight and dimensions
Origin and destination
Selected TNT service (Road Express or Express)
2. Residential Delivery Surcharges
TNT applies additional fees when delivering to residential addresses. These are weight-based and applied automatically.
Total Weight | Surcharge |
0–29kg | $6.50 |
30–99kg | $69.50 |
100kg+ | $204.50 |
How it works
The delivery address is automatically classified as residential or commercial using Pack to the Future's AI address validator.
If residential, the correct surcharge is applied based on total shipment weight in the checkout to avoid under charging your customer
Total weight includes any skid or pallet added
Example
5kg residential delivery → +$6.50
35kg residential delivery → +$69.50
75kg item + pallet (100kg total) → +$204.50
3. Tailgate / Tail-Lift Fees
Tailgate service is required when the delivery location does not have forklift access.
Total Weight | Tailgate Fee |
30–99kg | $45.00 |
100–299kg | $85.00 |
300–499kg | $120.00 |
500kg+ | $250.00 |
Tailgate fees only apply when Tailgate Delivery is selected.
4. Skids and Pallets
Automatic Handling
Skid: Automatically added for shipments ≥30kg (if enabled)
Pallet: Automatically added for shipments ≥70kg (mandatory)
Default Weights & Sizes
Skid: 18kg – 60 × 55 × 10cm
Pallet: 25kg – 120 × 110 × 20cm
You can customise these in carrier settings if your skids or pallets differ.
5. Depot Collect
Depot collection is usually free
Only shown when the delivery address is within 50km of a TNT depot
Merchants may set a custom fee if required
Setting Up TNT
Step 1: Enable TNT
Go to Settings → Carriers
Find TNT
Enable the carrier
Save changes
No credentials are required.
Step 2: Configure TNT Settings
Within Carrier Setup, you can configure:
Auto-Add Skid
Automatically adds a skid for shipments ≥30kg. Recommended for most merchants.
Residential Surcharges
You can customise surcharge amounts or leave fields empty to use TNT defaults.
Tailgate Fees
Customisable by weight tier. Defaults are pre-filled.
Skid & Pallet Specs
Adjust weights and dimensions if you use non-standard equipment.
Sender Code / Prefix
Optional. Only required if TNT has provided specific values.
Example Price Scenarios
Light Residential Shipment (5kg)
Base rate: $15.00
Residential surcharge: $6.50
Total before markup: $21.50
Commercial Shipment with Skid (35kg)
Skid auto-added
Total shipment weight: 53kg
No residential surcharge
Total before markup: $34.15
Heavy Residential Shipment with Pallet (75kg)
Pallet added (mandatory)
Total weight: 100kg
Residential surcharge applied
Total before markup: $310.70
Heavy Residential Shipment with Tailgate
Pallet + tailgate
Total before markup: $395.70
Delivery Types Explained
Standard Delivery
Normal delivery to address. No tailgate or forklift.
Tailgate Delivery
Truck with hydraulic tailgate. Required when no forklift access is available.
Forklift Site Delivery
Delivery to sites with forklift access. No tailgate fee.
Depot Collect
Recipient collects from TNT depot. Usually free.
Common Questions
Do I need TNT credentials?
No. TNT runs via Pack to the Future’s partner account. We'll bill you either per shipment or deduct off your pre-paid balance, depending on how you have setup ypur Pack shipping account.
When are skids or pallets added?
Skids from 30kg (if enabled). Pallets from 70kg (mandatory).
Can I change surcharge amounts?
Yes. All surcharge and tailgate fees are configurable.
Why are residential fees higher?
Heavy residential deliveries require additional handling by TNT.
Troubleshooting
No TNT rates showing
Carrier not enabled
Shipment exceeds TNT limits
Address outside Australia
Temporary TNT outage
Residential surcharge not applied
Address misclassified
Surcharge fields set to zero
Skid or pallet missing
Auto-add disabled
Weight below threshold
Manually overridden during booking
Best Practices
Enable auto-add skid
Use default TNT surcharge values unless advised otherwise
Review shipments over 70kg carefully
Test quotes before going live
A Quick Heads-Up on Carrier Adjustments
Pack to the Future uses advanced address validation and product data to calculate shipping rates as accurately as possible at the time of booking. This includes checks for residential delivery, weight, dimensions, tailgate requirements, and handling needs.
Final charges are always determined by the carrier. If TNT later applies any adjustments — including residential reclassification, tailgate or lift requirements, weight or dimension discrepancies, or handling fees — those charges will be passed on once TNT notifies us.
How to avoid adjustments
Make sure your product weights and dimensions are accurate
Enrich new products as they’re added to your store
Select tailgate delivery when shipping heavy items to residential addresses
Add skids or pallets when required
Double-check delivery addresses for residential vs commercial sites
Keeping your data accurate helps ensure the rates you see are the rates you pay.
Need Help?
If you need help configuring TNT or understanding charges, contact Pack to the Future support via Intercom.
Last updated: January 2025
Version: 1.0