Here’s how to get the right help, based on your subscription tier:
🟢 Free Forever & Starter Plans
You have access to:
🤖 AI Chatbot — Ask questions 24/7 for instant answers to common setup, shipping, and troubleshooting issues.
🎟️ Ticketed Support — Submit a support ticket anytime. We aim to respond within 24 hours (Monday to Friday).
Tip: Use the chat bubble in the bottom-right of your screen to start a conversation.
🟠 Warrior Plan
Everything in Free Forever & Starter, plus:
💬 Quick Response Live Chat — Chat with a real human during business hours for faster help with setup, order issues, or feature questions.
Live Chat Hours:
Monday–Friday: 9am–5pm (your local time zone)
🔵 Enterprise Plan
Everything in Warrior, plus:
👤 Dedicated Account Manager
Get personalised support via email and phone, including:Onboarding assistance
Performance reviews
Priority issue resolution
Your account manager’s contact details are provided after onboarding. Can’t find them? Email support@packtothefuture.co and we'll connect you with a priority.
💡 Need help now?
Click the 💬 chat bubble in the bottom-right corner of your screen to get started.