Need help from our support team? If Fin (our AI chatbot) can’t solve your issue, you can submit a support ticket and we’ll get back to you as soon as possible.
🧾 Who can submit a ticket?
📦 Free Forever and Starter plan users
💬 Warrior and Enterprise users (as a backup or outside live chat hours)
✍️ How to submit a ticket
Click the 💬 chat bubble in the bottom-right corner of your screen.
Type your question or describe the issue.
If Fin can’t help, it will offer the option to “Send a message” or “Contact support.”
Click that option and provide:
A clear description of the issue
Steps you've already taken
Screenshots (if possible)
✅ Once submitted, our team will get back to you via email.
⏳ Response times
We aim to respond to tickets within:
24 hours (Monday–Friday)
Faster response times for Warrior & Enterprise plans
💡 Pro tips for faster support
Include your Shopify store name
Tell us which page or feature you're using
Add screenshots or screen recordings when possible
Need priority support?
If you’re on the Warrior or Enterprise plan, try using live chat during business hours for a faster response.