🤖 How to Use the AI Chatbot for Help
Need quick answers? Our AI-powered chatbot, Fin, is available 24/7 to help you with setup, troubleshooting, and shipping questions—without waiting in a queue.
🧠 Meet Fin (your friendly AI assistant)
Fin is built into the chat bubble on every page of your Pack to the Future dashboard. Just click the 💬 icon in the bottom-right corner and start typing your question.
Examples of what you can ask:
“How do I print a shipping label?”
“What’s the best package for a hoodie?”
“Why won’t my product weights sync?”
Fin will instantly search our support articles and give you a clear answer—no need to browse.
🕒 When to use Fin
Fin is perfect for:
Quick how-to instructions
Setup guidance
Basic troubleshooting
Understanding your features
💡 It’s available 24/7—even when our human team is offline.
🧍♂️ Need a human?
If Fin can’t solve your issue, it will offer to:
Submit a support ticket (Free Forever & Starter plans)
Connect you with a live agent (Warrior & Enterprise plans during business hours)
No dead ends—just fast, helpful answers.
💬 How to start a conversation with Fin
Log into your Shopify store and open Pack to the Future or find the chat bubble on any page of our website
Click the chat bubble (bottom-right)
Ask your question! Fin will respond instantly
Still stuck?
You can always reach us at [email protected]