Orders page overview
What it is
The main page for viewing and managing Shopify orders and booking shipments.
How to access
Click Orders in the left navigation menu.
What you’ll see
Summary tiles with order counts
Order list table (desktop) or order cards (mobile)
Filters and search
Bulk action buttons
Individual order actions
Summary tiles
What they are
Quick overview cards showing order statistics.
Tiles shown
Total orders – all orders in the system
Unfulfilled – orders not yet shipped
Fulfilled – orders that have shipped
On hold – orders paused and not ready to ship
What they mean
A quick snapshot of your order flow at a glance.
Balance warning banner
What it is
A banner that appears when your prepaid balance is too low to book shipments.
When it appears
When your balance falls below the minimum required.
What it shows
Current balance
Required balance
Shortfall amount
Link to top up
What to do
Click the banner or go to Settings → Billing to top up
If a first top-up bonus is available, you’ll be reminded here
Monthly limit banner
What it is
A warning banner when you are close to or have reached your monthly shipment limit.
When it appears
Only for plans with shipment limits.
What it shows
Shipment count vs limit
Percentage used
Warning at 80%+
Critical alert at 100%
What to do
Approaching the limit: consider upgrading
At the limit: booking is paused until next month or after upgrading
Order filters
Filters let you narrow the order list by status or carrier.
Status filters
Available filters
All
Unfulfilled
Fulfilled
On hold
How to use
Click a filter to apply it
The active filter is highlighted in green
Click All to clear filters
Carrier filters
What they do
Filter orders by carrier.
When they appear
Only if you have orders with confirmed carriers.
How to use
Click All to show every carrier
Click a carrier name to filter
Active carrier is highlighted in green
Search
What it is
A live search box for finding orders.
How to use
Search by order number, customer name, or order ID
Results update as you type
Order list (desktop)
What it is
A table view of all orders.
Columns shown
Checkbox (bulk selection)
Order number
Customer
Items
Total
Status
Carrier
Tracking
Actions
How to use
Click a row to view details
Use checkboxes for bulk actions
Order cards (mobile)
What it is
A card-based layout for mobile devices.
What it shows
Order number
Customer
Total
Status badge
Carrier and tracking
Action buttons
Bulk actions
Bulk actions let you work on multiple orders at once.
Bulk book
What it does
Books shipments for all selected orders using default settings.
How to use
Select orders using checkboxes
Click Bulk book
What happens
Uses default carrier and packaging
Creates shipments where possible
Shows success or error messages per order
Important
All orders must have valid addresses and dimensions.
Bulk print labels
What it does
Downloads or prints labels for all booked orders.
How to use
Select booked orders
Click Bulk print labels
Requirements
Orders must already be booked
Labels must be available
Individual order actions
Book
Opens the booking modal to create a shipment.
Use this when you’re ready to ship an order.
View details
Shows shipment details in a modal, including:
Carrier and service
Tracking number
Booking date
Download label
Downloads the shipping label as a PDF.
Requirements
Order must be booked
Label must be available
Print label
Opens the label in a new window for direct printing.
Booking modal
The booking modal gives you full control over shipping options.
How to open
Click Book on an unfulfilled order.
Layout
Left: shipping options
Right: order summary and cost
Packages section
Set package dimensions and packaging types here.
Includes
Preset or custom packages
Dimensions and weight
Unit selector
Add/remove packages
Saved combination indicator
Package type selector
Choose between preset packages or custom dimensions.
Preset packages auto-fill dimensions
Custom lets you enter dimensions manually
Saved combination indicator
Shows when saved dimensions are being used.
✓ Using saved dimensions
⚠️ Partial match found
Click Override to enter different dimensions.
Dimensions and units
Enter:
Length
Width
Height
Weight
Switch between cm/kg and in/lb using the unit selector.
Product AI
If enabled, Product AI can estimate dimensions automatically.
Click Estimate Dimensions
Confirm or override the result
Add or remove packages
Use this when splitting an order into multiple packages.
Save combination
Save package dimensions for this product combination.
Benefits
Faster booking next time
Consistent packaging
Line items
Shows products in the order and supports partial shipping.
Partial shipping
Ship only part of an order by:
Unchecking items
Adjusting quantities
The order remains open for later shipments.
Carrier selection
Choose which carrier and service to use.
Options
Top 3 cheapest carriers (quick select)
Full carrier list dropdown
Carrier badges:
Premium
Live
Customer selected
Service options
Optional extras:
Signature required
Insurance
Special instructions
These may add to the shipping cost.
Address section
View and edit the shipping address.
Edit address
Make changes and save or cancel.
Validate address
Checks deliverability for the selected carrier.
PO Box detection
Some carriers do not deliver to PO Boxes.
Order summary
Review before booking:
Carrier and service
Packages
Cost
Estimated delivery date
Place on hold
Marks the order as On Hold without creating a shipment.
Use this when:
Waiting for stock
Address needs confirmation
Customer requests a delay
Confirm packages
Confirms package details and loads carrier rates.
Book shipment
Creates the shipment and label.
What happens
Payment is processed
Shipment is created
Tracking number generated
Label created
Booking confirmation
After booking you’ll see:
Success message
Tracking number
Download label button
The modal auto-closes after 3 seconds.
Order statuses
Pending
Order created but not booked.
Allocated
Assigned to a warehouse.
Shipped
Shipment booked and label created.
Delivered
Carrier confirms delivery.
On hold
Paused until manually booked.
Frequently asked questions
Can I book multiple orders at once?
Yes, use Bulk book.
Can I ship only some items?
Yes, use partial shipping in the booking modal.
Can I change the carrier after booking?
No. Cancel and rebook if supported.
What if my balance is too low?
Top up via Settings → Billing.
Can I save package dimensions?
Yes, use Save Combination.
Can I use my own carrier account?
Yes, on Starter+ plans.