Packaging page overview
What it is
The main page for managing Pack Points and ordering sustainable packaging.
How to access
Click Packaging in the left navigation menu.
What you’ll see
Pack Points balance and breakdown
Packaging product catalog
Shopping cart
Redemption options
Printer unlock progress
Pack Points system
What it is
A rewards system that earns you points for shipping orders. Points can be redeemed for free sustainable packaging.
How it works
Earn points automatically with every shipment
Points are stored in your account
Redeem points for packaging products
Points expire after 3 months
Earning Pack Points
Minimum credits (no packaging used)
What it is
Base points earned even if you don’t use Pack to the Future packaging.
Amount
0.25 points per shipment
When you earn
Every time you book a shipment.
Example
Ship 4 orders = 1 point earned.
Packaging credits (using Pack to the Future packaging)
What it is
Points earned based on the packaging you use.
Each Pack to the Future packaging product has a credit value. You earn that many points per unit used.
Credit values
Small compostable mailer – 1 point
Medium compostable mailer – 1.75 points
Large compostable mailer – 2.5 points
X-Large compostable mailer – 3.5 points
Small padded mailer – 2.25 points
Medium padded mailer – 3 points
Large padded mailer – 4 points
X-Large padded mailer – 6.25 points
Example
Ship 20 orders using Medium Padded Mailers = 60 points.
When you earn
Points are added automatically after each shipment is booked.
Points expiration
What it is
Pack Points lose value over time and eventually expire.
Timeline
0–30 days: 100% value
31–90 days: 50% value
After 90 days: expired and removed
What you’ll see
Points breakdown by value
Warnings when points are expiring soon
Critical alerts at 7 days remaining
Best practice
Redeem points regularly to avoid losing value.
First top-up bonus
What it is
A one-time bonus when you top up your prepaid shipping balance for the first time.
Bonus
2× credits on your first top-up.
Example
$100 top-up = 454 credits (normally 227).
When it applies
Only on your first top-up.
Pack Points balance display
Balance card
What it shows
Current Pack Points balance
Orders shipped
Expiry information
Upgrade prompt (if locked)
Locked status
What it means
Points cannot be redeemed on Free or Starter plans.
What you’ll see
Greyed-out balance
“Locked” badge
Upgrade prompt showing total value
How to unlock
Upgrade to Warrior or Enterprise.
Points breakdown
Categories
Full value – 0–30 days
50% value – 31–90 days
Expired – removed
This helps you see which points are at risk.
Expiry warnings
Warning levels
14 days or less – yellow warning
7 days or less – red critical alert
Redeem points before they lose value or expire.
Packaging product catalog
What it is
A catalog of all available sustainable packaging products.
Products include
Compostable mailers
Padded mailer bags
Honeycomb hex wrap
Eco-friendly shipping labels
Thermal printer (locked until 500 orders shipped)
Product info shown
Product image
Product name
Points required
Minimum order quantity (MOQ)
Points earned when used
Add to cart button
Product locks
Some products unlock only after meeting requirements.
Locked product
Thermal printer – unlocks after 500 orders shipped
You’ll see a lock icon and progress indicator until unlocked.
Minimum order quantity (MOQ)
What it is
The minimum quantity you can order for a product.
How it works
Most mailers: MOQ of 25
Some products: MOQ of 1
Quantity selector enforces MOQ
Example: An MOQ of 25 means you must order 25, 50, 75, etc.
Shopping cart
What it is
Where you review products before redeeming points.
Cart shows
Product details
Quantity
Points per unit
Total points required
Remove option
Quantity selector
How it works
Quantity must meet MOQ
Values below MOQ are rounded up
Non-multiples are adjusted
Cart summary
What it shows
Subtotal (points required)
Your current balance
Points remaining after redemption
Colour indicators
Green – sufficient points
Red – insufficient points
Creating a discount code
What it is
Redeeming points to create a discount code for the Pack to the Future packaging store.
How it works
Add products to cart
Click Create Discount
Points are deducted
You’re redirected to checkout
Requirements
Warrior+ plan
Enough points
At least one product in cart
Discount value
Equal to the retail value of the products in your cart.
Checkout process
What happens
Discount code is auto-applied
Product cost is covered by points
You only pay shipping (if applicable)
Packaging ships from the Pack to the Future store.
Printer unlock progress
Requirement
Ship 500 orders to unlock the thermal printer.
What you’ll see
Progress bar
Orders shipped vs required
Orders remaining
Once unlocked, the printer can be redeemed with 680 points.
Top-up banner
What it is
A banner encouraging you to top up and earn bonus points.
When it appears
Low points balance
First top-up bonus unused
Banner not dismissed
What you can do
Click Top Up Now to go to Billing
Click × to dismiss
Points value examples
Shows what your points can buy, including:
Product name
Points required
Retail value
This helps you understand point value at a glance.
Subscription tier requirements
Free plan
Can earn points
Cannot redeem points
Starter plan
Can earn points
Cannot redeem points
Warrior+ plan
Can earn and redeem points
Full access to Pack Points features
Frequently asked questions
How do I earn Pack Points?
Points are earned automatically with every shipment.
When are points added?
Immediately after booking a shipment.
Can I earn points on Free or Starter?
Yes, but redemption is locked.
Do points expire?
Yes. Full value for 30 days, then decay, then expire after 90 days.
How do I redeem points?
Add products to cart and click Create Discount.
What if I don’t have enough points?
Remove items or earn more points by shipping orders.
Why is the thermal printer locked?
It unlocks after 500 shipped orders.
Do I pay anything when redeeming?
Only shipping costs, if applicable.
Can I transfer points?
No. Points are tied to your account.
What if I use my own packaging?
You still earn the minimum 0.25 points per shipment.