Billing page overview
What it is
The main page for managing subscriptions, payment methods, and account balance.
How to access
Click Settings in the left navigation, then open the Billing tab.
What you’ll see
Your current subscription plan
Plan comparison cards
Payment method selection
Prepaid balance and top-ups
Transaction history
Subscription plans
Pack to the Future offers multiple plans depending on your shipping volume and feature needs.
Free Forever
Price
$0 per month
Includes
Pack to the Future carrier rates
15% off sustainable packaging
Basic shipping and order management
Email support
Limits
Up to 50 shipments per month
Best for
Trying the platform or very low-volume shipping
Starter
Price
$79 per month
Includes
Everything in Free
30% off sustainable packaging
Multi-carrier support
1 BYO carrier account
Advanced rate shopping
Priority email support
Basic analytics
Limits
Up to 500 shipments per month
Best for
Growing businesses with regular shipping volume
Warrior
Price
$149 per month
Includes
Everything in Starter
Pack Points rewards (full value)
Free sustainable packaging via Pack Points
Product AI – Dimension Intelligence
Unlimited BYO carrier accounts
API access
Retail fulfilment
Priority support
Limits
Unlimited shipments
Best for
High-volume or operationally mature shipping teams
Badge
Marked as Most Popular
Enterprise
Price
Custom pricing
Includes
Everything in Warrior
Custom packaging discounts
Dedicated account manager
Custom integrations
SLA guarantees
24/7 phone support
White-label options
Volume discounts
Limits
Unlimited everything
Best for
Large or complex shipping operations
Current plan display
What it is
A summary section showing your active subscription.
What it shows
Plan name and description
Monthly price (or Custom Pricing)
“Your current plan” badge
Upgrade or change plan button
Use this section to quickly confirm which features are available to you.
Plan comparison cards
What they are
Side-by-side cards showing all available plans.
Each card shows
Plan name and badge
Price
Shipment limits
Feature highlights
Upgrade or downgrade button
Upgrading or downgrading
How it works
Click Upgrade or Downgrade
You’re redirected to Shopify’s billing page
Confirm the change
Return to Pack to the Future
What happens
Upgrades apply immediately
Downgrades apply at the end of your billing period
Enterprise plan
To move to Enterprise:
Click Contact Sales, or
Reach out via Intercom chat
A member of the team will discuss pricing and requirements.
Payment method selection
Choose how shipping costs are paid.
Available options
Prepaid account balance
Charge account (pay per shipment)
Select your preferred option and click Save Payment Method.
Prepaid account balance
What it is
You top up your account in advance and shipping costs are deducted from your balance.
How it works
Add credits to your account
1 credit = $0.44 AUD
Balance is deducted when shipments are booked
Benefits
Spending control
First top-up bonus
No per-transaction charges
Topping up your balance
How to top up
Enter an amount (minimum $10)
Click Top Up
Complete payment
Credits are added instantly
Amounts increase in $10 increments.
First top-up bonus
What it is
A one-time bonus on your first top-up.
Bonus
2× credits on your first top-up only.
Example
$100 top-up = 454 credits instead of 227.
You’ll see a bonus indicator before completing your first top-up.
Charge account
What it is
Automatically pays for each shipment using a saved payment method.
How it works
Prepaid balance is used first
Remaining amount is charged automatically
Benefits
No manual top-ups required
Prepaid balance is never wasted
Requirements
Stripe connected
Saved payment method
Stripe connection
What it is
Secure payment processing via Stripe.
Why connect
Enable automatic billing
Use Charge Account
Secure top-ups
Status
Not connected – prompt shown
Connected – “Stripe Connected” badge
Security
OAuth-based connection
Pack to the Future never sees your card details
Note: Stripe integration may show “Coming Soon” in some environments.
Saving payment preferences
Save payment method
Stores your selected payment option
Used for all future shipments
Cancel
Reverts changes if you don’t want to save
Top-up section (Warrior+ only)
Shown only on Warrior and Enterprise plans.
Includes
Current balance
Top-up form
Transaction history
Transaction history
What it shows
Date
Dollar amount
Credits awarded
Bonus indicator
Helps track top-ups and bonuses.
First top-up bonus banner
What it is
A reminder banner encouraging you to use your first top-up bonus.
Includes
Bonus details
Countdown timer
Top Up Now button
Dismiss option
Once dismissed, it won’t reappear.
Understanding shipping costs
Cost breakdown
Carrier base rate
15% markup (network carriers) or
15% transaction fee (BYO carriers)
Example
Carrier rate: $10.00
Fee: $1.50
Total charged: $11.50
Balance warnings
Shown when your prepaid balance is too low to book shipments.
You’ll see
Current balance
Required amount
Shortfall
Top up to continue shipping.
Monthly shipment limits
Limits by plan
Free: 50 per month
Starter: 500 per month
Warrior: Unlimited
Enterprise: Unlimited
When you approach or hit the limit, you’ll see warning banners.
Frequently asked questions
How do I upgrade or downgrade?
Use the plan comparison cards. Changes are handled through Shopify.
What’s the difference between prepaid and charge account?
Prepaid uses a balance. Charge account bills automatically. Prepaid balance is always used first.
How much should I top up?
$100–$500 is a common starting point. Don’t forget the first top-up bonus.
Do credits expire?
No. Credits stay in your account until used.
What if my balance runs out?
You’ll see warnings. Top up or enable Charge Account.
Are payment details secure?
Yes. All payments are processed securely through Stripe.
Can I get a refund on prepaid balance?
Contact support via Intercom to discuss refund requests.