Carriers page overview
What it is
The main page for viewing, connecting, and configuring shipping carriers.
How to access
Click Carriers in the left navigation menu, or go to Settings → Carriers.
What you’ll see
Network carriers (always available)
BYO carriers (require account setup)
Connection status for each carrier
Manage and setup buttons
Network carriers
What they are
Carriers that are pre-connected and available to all merchants by default.
Available network carriers
Aramex – Business standard
Couriers Please – Business standard
Australia Post – MyPost Business standard and express
(available on all plans, including Free Forever with a 50 orders/month limit)
How they work
Already connected by Pack to the Future
No carrier account required
Rates are managed by Pack to the Future
15% markup applied to carrier rates
Status
Always shown as Connected with a green badge.
What you can do
Use immediately for bookings
Configure handling fees, signature, and insurance
Enable or disable specific services
Set as your default carrier
BYO (Bring Your Own) carriers
What they are
Carriers where you connect your own carrier account to use your negotiated rates.
Available BYO carriers
StarTrack – Standard shipping
TNT – Standard and overnight express
DHL – Express worldwide
Australia Post eParcel – Premium eParcel service (BYO only)
How they work
You provide your carrier credentials
Pack to the Future books shipments using your account
15% transaction fee applies
You pay Pack to the Future, who pays the carrier
Plan limits
Free plan: BYO not available
Starter plan: 1 BYO carrier
Warrior+ plan: Unlimited BYO carriers
Status indicators
Not connected – Setup required
Connected – Green badge, ready to use
Disabled – Plan limit reached or upgrade required
Carrier categories
Carriers are grouped by service type to make them easier to understand.
Categories
Postal – Australia Post, StarTrack
Courier – Aramex, Couriers Please, TNT
Express – Australia Post Express, TNT Express, DHL
Carrier list view
What it shows
Carrier code badge
Carrier name and service type
Short description
Connection status
Action buttons
How to use
Review available carriers
Check connection status
Click Manage or Carrier setup to configure
Connecting a BYO carrier
Step 1: Check your plan
Free plan: Upgrade required
Starter plan: 1 BYO carrier max
Warrior+ plan: Unlimited
If a carrier is disabled, you’ll see an upgrade message.
Step 2: Open carrier setup
Find the BYO carrier
Click Carrier setup
The carrier setup modal opens
Step 3: Enter credentials
Australia Post
OAuth (recommended) – Click Connect with OAuth
Manual setup – Partner ID, API Key, Merchant Token
Other carriers
API Key
API Secret (if required)
After entering details, click Test Connection.
Step 4: Test connection
What you’ll see
Success – Connection confirmed
Error – Details explaining what failed
If it fails:
Double-check credentials
Confirm API access is enabled
Contact the carrier if needed
Step 5: Configure settings
Available settings:
Active / inactive toggle
Handling fee
Signature on delivery
Shipping insurance
Enabled service rates
Click Save Settings when done.
Step 6: Save settings
What happens
Credentials are stored securely
Carrier shows as Connected
Carrier becomes available for booking
Carrier management modal
What it is
A modal used to manage credentials and carrier behaviour.
Includes
Connection status
Credential fields
Carrier settings
Test connection button
Save and cancel actions
Active / inactive
Disabling a carrier removes it from booking options without deleting credentials.
Handling fee
Add a per-shipment fee.
Options
None
Fixed dollar amount
Percentage of shipping cost
Example: A $2.50 fixed fee adds $2.50 to each shipment.
Signature on delivery
Requires recipient signature by default.
Best used for:
High-value orders
Proof-of-delivery needs
This can still be overridden per order.
Shipping insurance
Adds insurance to shipments by default.
Useful for:
Valuable items
International shipments
Cost varies by carrier and order value.
Enabled rates
Choose which services appear during booking.
This helps:
Simplify booking choices
Hide services you never use
Test connection
Use this after:
Entering new credentials
Updating credentials
Troubleshooting issues
Save settings
Saves all configuration and credentials.
Requirements
Valid credentials
At least one rate enabled
Australia Post OAuth connection
What it is
A secure way to connect Australia Post without manually entering credentials.
How it works
Click Carrier setup
Click Connect with OAuth
Log in to Australia Post
Authorise access
You’re redirected back and connected
Why use OAuth
More secure
Automatic token refresh
Faster setup
Manual credentials are still supported if needed.
Managing network carriers
Network carriers can be configured like BYO carriers, except credentials are managed by Pack to the Future.
You can configure
Active status
Handling fees
Signature and insurance
Enabled rates
You cannot configure
Carrier account credentials
Base carrier rates
Carrier status indicators
Connected (network)
Connected and managed by Pack to the Future.
Connected (BYO)
Your account is connected and active.
Not connected
Carrier available but not yet set up.
Disabled
Plan limit reached or upgrade required.
Disconnecting a carrier
You can:
Disable the carrier (keeps credentials)
Contact support to fully disconnect (removes credentials)
Disconnecting does not affect existing shipments.
Setting a default carrier
How to set
Go to Settings → General
Choose a default carrier
Save settings
This carrier is pre-selected when booking.
Understanding carrier rates
Network carriers
Rates provided by Pack to the Future
15% markup applied
You pay Pack to the Future
BYO carriers
Uses your negotiated carrier rates
15% transaction fee applied
You still pay via Pack to the Future
Frequently asked questions
Do I need to connect carriers to start shipping?
No. Network carriers are ready immediately.
How many BYO carriers can I connect?
Free: 0, Starter: 1, Warrior+: unlimited.
Can I use network and BYO carriers together?
Yes.
Are my credentials secure?
Yes. Credentials are encrypted and stored securely.
What if a connection stops working?
Use Test Connection. If issues persist, contact support.
Can I set different handling fees per carrier?
Yes.
Can I use Australia Post without OAuth?
Yes, but OAuth is recommended for security and ease of use.
What if a carrier isn’t listed?
Contact support – we’re always adding more integrations.