How to access the General tab
Click Settings in the left-hand navigation
The General tab opens by default
On this page, you’ll see:
Your current subscription plan
Measurement unit preferences
Default (backup) shipping rates
Warehouse open hours
Email notification settings
A Save Settings button at the bottom
Settings tabs overview
At the top of the Settings page, you’ll see tabs for different configuration areas:
General – Core preferences and defaults
Carriers – Carrier connections and settings
Billing & Plans – Subscription and payment options
Integrations – ERP/WMS and fulfillment rules
Click any tab to switch sections. Each tab saves settings independently.
Current plan display
At the top of the General tab, you’ll see your current plan details.
What it shows
Your plan name (for example, “Current Plan: Warrior”)
A short plan description
Manage Subscription button
How to use
Review which plan you’re on
Click Manage Subscription to jump to the Billing page
Your subscription tier determines which features are available across the app.
Measurement units
These settings define the default units used throughout the app when entering dimensions and weights.
Dimension units
What this controls
The unit used for length, width, and height.
Options
Centimetres (cm)
Inches (in)
How to set
Select your preferred option
Click Save Settings
Where it’s used
Booking modal
Saved package dimensions
Product AI estimates
Default: Centimetres (cm)
Weight units
What this controls
The unit used for package weight.
Options
Kilograms (kg)
Pounds (lb)
How to set
Select your preferred option
Click Save Settings
Where it’s used
Booking modal
Saved package weights
Product AI estimates
Default: Kilograms (kg)
Tip
You can still switch units inside the booking modal — this just sets the default.
Default (backup) shipping rates
Backup rates are used when live carrier rates aren’t available.
Why this matters
Prevents failed bookings
Ensures quotes can still be calculated
Acts as a safety net when carrier APIs are unavailable
These rates are internal only and are not shown to customers.
Domestic backup rate
What it is
Your estimated average cost for domestic (within Australia) shipments.
How to set
Enter an amount in AUD (for example, 9.95)
Click Save Settings
When it’s used
Carrier API outages
No rates returned
Fallback quote calculations
International backup rate
What it is
Your estimated average cost for international shipments.
How to set
Enter an amount in AUD (for example, 24.95)
Click Save Settings
When it’s used
International carrier rate failures
No rates returned
Fallback quote calculations
Best practice
Set backup rates close to your real average shipping costs so quotes remain realistic.
Warehouse open hours
These settings define when your warehouse is open for carrier pickups.
Why this matters
Helps carriers schedule collections
Improves delivery estimates
Improves fulfillment time calculations
How to configure warehouse hours
For each day of the week, set:
Opens time
Closes time
Or tick Closed if not operating
Click Save Settings
Days included
Monday to Sunday
Time format
24-hour format (for example, 09:00 to 17:00)
Closed days
When marked closed, opening and closing times are ignored
Example setup
Monday–Friday: 09:00–17:00
Saturday: 09:00–12:00
Sunday: Closed
Notification settings
Choose which email notifications you want to receive from Pack to the Future.
Available notifications
Order status updates
Shipment booking confirmations
Low balance warnings
Monthly shipment limit alerts
How to configure
Check or uncheck the notification options
Click Save Settings
Default: All notifications enabled
Note
Disabling email notifications does not affect in-app alerts or banners.
Save settings
What it does
Saves all changes made on the General tab.
How to use
Make your changes
Click Save Settings
Wait for the confirmation message
Important notes
Changes take effect immediately
Unsaved changes will be lost if you leave the page
Your browser may warn you about unsaved changes
Where this button appears
General tab
Integrations tab
Billing and Carriers save automatically or via separate actions.
Form validation
Before saving, the system checks that values are valid.
Validation rules
Rates must be positive numbers
Times must be valid (HH:MM)
Units must be one of the available options
If something is invalid:
The form won’t save
Error messages appear
Fields are highlighted
Frequently asked questions
Can I use different units in different places?
Yes. The General tab sets defaults, but you can switch units in the booking modal at any time.
What happens if I don’t set backup rates?
The app will still work, but bookings may fail if carrier rates are unavailable. Setting backup rates is strongly recommended.
Do warehouse hours restrict when I can book shipments?
No. You can book shipments anytime. Hours are only used for pickup scheduling and estimates.
Can I set different hours per warehouse?
Not currently. Warehouse hours are global. Per-warehouse hours may be added in future updates.
What timezone are warehouse hours in?
Your Shopify store’s local timezone.
Can I turn off all email notifications?
Yes. Uncheck all notification options and save.
Do backup rates affect what customers see?
No. Backup rates are internal only. Live carrier rates are always preferred.