Accurate product data = accurate shipping rates and smoother fulfilment. Here’s how to check and update your product weights and dimensions in Pack to the Future.
🔄 Step 1: Sync from Shopify
When you first install the app, we automatically import your Shopify product catalog.
To manually sync:
Go to Products > Sync Products
Click Sync Now
📝 This will import any new products or updates from your Shopify admin.
⚖️ Step 2: Review and update product weights
Go to Products > All Products
You’ll see a list of products and their assigned weights
If a product is missing a weight, click Edit
Enter the correct weight in grams or kilograms (based on your store settings)
📏 Step 3: Add optional dimensions
Some carriers charge based on cubic weight (not just physical weight). To avoid surprises:
Enter Length x Width x Height for bulky items or anything over 500g
Use cm or mm based on your region
💡 If you don’t enter dimensions, we’ll estimate based on past shipments or defaults.
🚫 What happens if weights are missing?
If a product has no weight:
We’ll use your fallback package weight (set under Settings > Packaging)
Rates may be inaccurate or higher than expected
Want help reviewing your product data? Reach out via the 💬 chat bubble or [email protected].